Enhancing User Experience on Cars.ng: An Exploratory Testing Insight

Enhancing User Experience on Cars.ng: An Exploratory Testing Insight Introduction In the rapidly evolving digital marketplace, platforms like Cars.ng play a pivotal role in connecting buyers and sellers of vehicles across Nigeria. To ensure such platforms deliver optimal user experiences, regular testing and evaluations are essential. This post delves into an exploratory testing session conducted on Cars.ng, highlighting key findings and suggesting improvements to enhance its functionality and user satisfaction. Methodology The testing encompassed the core user flows of Cars.ng, focusing on both desktop and mobile interfaces. Key areas assessed included: Car Listings: Evaluating the completeness and accuracy of information presented. Search and Filter Functions: Testing the responsiveness and relevance of search results and filter applications. User Interface (UI) and User Experience (UX): Assessing the design consistency, readability, and overall navigability of the platform. Findings The exploratory testing revealed several areas requiring attention: Inconsistent Car Listings: Some listings lacked essential details such as price, make, model, and year, making it challenging for users to make informed decisions. Broken Image Links: Certain car images failed to load, displaying broken image icons, which can deter potential buyers seeking visual confirmation of vehicle conditions. Unresponsive Filter Function: The filter options on the search page were non-functional, preventing users from refining search results based on their preferences. Overlapping Text on Mobile View: On mobile devices, particularly in the "Popular Cars in Nigeria" section, text elements overlapped, impairing readability. Slow Page Load Times: Specific pages, like the "Toyota Prices in Nigeria" page, exhibited prolonged load times, potentially affecting user engagement. Recommendations To enhance the user experience on Cars.ng, the following improvements are recommended: Complete and Accurate Listings: Ensure all car listings are populated with comprehensive information, including price, make, model, year, and specifications. Image Loading Optimization: Address broken image links to ensure all visuals load correctly, providing users with the necessary visual context. Functional Filters: Rectify the filter functionality to allow users to effectively narrow down search results based on their criteria. Responsive Mobile Design: Adjust the mobile interface to prevent text overlapping and ensure all elements are displayed clearly and accessibly. Performance Optimization: Improve page load times through optimization techniques, ensuring a swift and seamless browsing experience. Conclusion Regular testing and user feedback are crucial for platforms like Cars.ng to maintain and enhance their service quality. By addressing the identified issues and implementing the suggested improvements, Cars.ng can significantly boost user satisfaction and solidify its position as a leading online The bug report and improvement suggestion link: https://docs.google.com/spreadsheets/d/1SE3iwhN6wCLlttfTXl7C2IWEOv41edF6kinVCeLCBB4/edit?usp=sharing

Feb 7, 2025 - 01:43

Introduction

In the rapidly evolving digital marketplace, platforms like Cars.ng play a pivotal role in connecting buyers and sellers of vehicles across Nigeria. To ensure such platforms deliver optimal user experiences, regular testing and evaluations are essential. This post delves into an exploratory testing session conducted on Cars.ng, highlighting key findings and suggesting improvements to enhance its functionality and user satisfaction.

Methodology

The testing encompassed the core user flows of Cars.ng, focusing on both desktop and mobile interfaces.

Key areas assessed included:

Car Listings: Evaluating the completeness and accuracy of information presented.
Search and Filter Functions: Testing the responsiveness and relevance of search results and filter applications.
User Interface (UI) and User Experience (UX): Assessing the design consistency, readability, and overall navigability of the platform.
Findings

The exploratory testing revealed several areas requiring attention:

Inconsistent Car Listings: Some listings lacked essential details such as price, make, model, and year, making it challenging for users to make informed decisions.

Broken Image Links: Certain car images failed to load, displaying broken image icons, which can deter potential buyers seeking visual confirmation of vehicle conditions.

Unresponsive Filter Function: The filter options on the search page were non-functional, preventing users from refining search results based on their preferences.

Overlapping Text on Mobile View: On mobile devices, particularly in the "Popular Cars in Nigeria" section, text elements overlapped, impairing readability.

Slow Page Load Times: Specific pages, like the "Toyota Prices in Nigeria" page, exhibited prolonged load times, potentially affecting user engagement.

Recommendations

To enhance the user experience on Cars.ng, the following improvements are recommended:

Complete and Accurate Listings: Ensure all car listings are populated with comprehensive information, including price, make, model, year, and specifications.

Image Loading Optimization: Address broken image links to ensure all visuals load correctly, providing users with the necessary visual context.

Functional Filters: Rectify the filter functionality to allow users to effectively narrow down search results based on their criteria.

Responsive Mobile Design: Adjust the mobile interface to prevent text overlapping and ensure all elements are displayed clearly and accessibly.

Performance Optimization: Improve page load times through optimization techniques, ensuring a swift and seamless browsing experience.

Conclusion

Regular testing and user feedback are crucial for platforms like Cars.ng to maintain and enhance their service quality. By addressing the identified issues and implementing the suggested improvements, Cars.ng can significantly boost user satisfaction and solidify its position as a leading online

The bug report and improvement suggestion link:
https://docs.google.com/spreadsheets/d/1SE3iwhN6wCLlttfTXl7C2IWEOv41edF6kinVCeLCBB4/edit?usp=sharing