Exploratory Testing on Cars.ng – A User Journey Analysis

Introduction Cars.ng is an online platform that connects buyers and sellers of vehicles, offering search, listing, and contact features to enhance the car-buying experience. To ensure a seamless user journey, I conducted exploratory testing on the core functionalities of the website, identifying usability issues, bugs, and areas for improvement. Testing Methodology For this exploratory test, I followed a structured approach: Devices & Browsers Tested Devices Used: Desktop (Windows 11) Browsers Tested: Chrome (v132.0.6834.111) Core User Flows Tested Search Functionality Car Listing & Details Page Contact Seller Feature User Registration & Login (Including Google & Facebook authentication) Findings & Bug Report Summary I identified several key issues impacting usability and performance. For a detailed breakdown, view my Bug Report Here. Suggested Improvements Beyond identifying bugs, I also analyzed the platform for enhancements that could improve user experience and functionality. Here are five key recommendations: Fix Facebook Authentication – Ensure the login API is properly integrated to prevent authentication failures. Enhance Search Filtering – Fix filter application issues and allow multi-selection for a smoother experience. Enable Image Zoom on Listings – Enhance the user experience by allowing zoom functionality for car images. Fix Contact Seller Feature – Ensure the button triggers a functional form or chat window to facilitate communication. Fix Car Image Loading Issues – Ensure all car images load correctly by resolving 404 errors and broken links. Display Complete Car Details – Ensure all car listings show accurate information, reducing instances of "N/A" for key details like mileage, transmission, and price. Conclusion Exploratory testing revealed critical usability issues on Cars.ng that impact the overall user experience. Addressing these bugs and implementing suggested improvements will enhance platform performance, accessibility, and engagement. This process reaffirmed the importance of continuous testing in ensuring a seamless digital experience.

Feb 7, 2025 - 02:56

Exploratory Testing on Cars.ng – A User Journey Analysis

Introduction
Cars.ng is an online platform that connects buyers and sellers of vehicles, offering search, listing, and contact features to enhance the car-buying experience. To ensure a seamless user journey, I conducted exploratory testing on the core functionalities of the website, identifying usability issues, bugs, and areas for improvement.

Testing Methodology
For this exploratory test, I followed a structured approach:

Devices & Browsers Tested
Devices Used: Desktop (Windows 11)
Browsers Tested: Chrome (v132.0.6834.111)

Core User Flows Tested
Search Functionality
Car Listing & Details Page
Contact Seller Feature
User Registration & Login (Including Google & Facebook authentication)

Findings & Bug Report Summary
I identified several key issues impacting usability and performance. For a detailed breakdown, view my Bug Report Here.

Suggested Improvements
Beyond identifying bugs, I also analyzed the platform for enhancements that could improve user experience and functionality. Here are five key recommendations:

Fix Facebook Authentication – Ensure the login API is properly integrated to prevent authentication failures.

Enhance Search Filtering – Fix filter application issues and allow multi-selection for a smoother experience.

Enable Image Zoom on Listings – Enhance the user experience by allowing zoom functionality for car images.

Fix Contact Seller Feature – Ensure the button triggers a functional form or chat window to facilitate communication.

Fix Car Image Loading Issues – Ensure all car images load correctly by resolving 404 errors and broken links.

Display Complete Car Details – Ensure all car listings show accurate information, reducing instances of "N/A" for key details like mileage, transmission, and price.

Conclusion

Exploratory testing revealed critical usability issues on Cars.ng that impact the overall user experience. Addressing these bugs and implementing suggested improvements will enhance platform performance, accessibility, and engagement. This process reaffirmed the importance of continuous testing in ensuring a seamless digital experience.