Virgin Money Chatbot Scolds Customer Who Typed 'Virgin'

Virgin Money's AI-powered chatbot has reprimanded a customer who used the word "virgin," underlining the pitfalls of rolling out external AI tools. From a report: In a post last week on social media site LinkedIn, David Birch, a fintech commentator and Virgin Money customer, shared a picture of his online conversation with the bank in which he asked: "I have two ISAs with Virgin Money, how do I merge them?" The bank's customer service tool responded: "Please don't use words like that. I won't be able to continue our chat if you use this language," suggesting that it deemed the word "virgin" inappropriate. Read more of this story at Slashdot.

Jan 29, 2025 - 18:51

Virgin Money Chatbot Scolds Customer Who Typed 'Virgin'

Virgin Money's AI-powered chatbot has reprimanded a customer who used the word "virgin," underlining the pitfalls of rolling out external AI tools. From a report: In a post last week on social media site LinkedIn, David Birch, a fintech commentator and Virgin Money customer, shared a picture of his online conversation with the bank in which he asked: "I have two ISAs with Virgin Money, how do I merge them?" The bank's customer service tool responded: "Please don't use words like that. I won't be able to continue our chat if you use this language," suggesting that it deemed the word "virgin" inappropriate.