Virgin Money Chatbot Scolds Customer Who Typed 'Virgin'
Virgin Money's AI-powered chatbot has reprimanded a customer who used the word "virgin," underlining the pitfalls of rolling out external AI tools. From a report: In a post last week on social media site LinkedIn, David Birch, a fintech commentator and Virgin Money customer, shared a picture of his online conversation with the bank in which he asked: "I have two ISAs with Virgin Money, how do I merge them?" The bank's customer service tool responded: "Please don't use words like that. I won't be able to continue our chat if you use this language," suggesting that it deemed the word "virgin" inappropriate. Read more of this story at Slashdot.

Read more of this story at Slashdot.