MTN Ghana Addresses Connectivity Issues and Network Upgrades

Originally published at ssojet The MTN Group, a leading telecommunications provider in Africa, reported a cyber incident revealing personal information of some customers. The company stated an "unknown third-party has claimed to have accessed data linked" to parts of its system. The South African Police Service and the Directorate for Priority Crime Investigation have been informed about the breach. While the exact number of affected customers remains unspecified, MTN is notifying individuals potentially impacted by the incident. The company operates across more than 20 countries with over 200 million subscribers and reported about $9 billion in revenue last year. Image courtesy of The Record from Recorded Future News MTN reassured that its core network and billing systems remain secure, claiming, “At this stage we do not have any information to suggest that customers’ accounts and wallets have been directly compromised.” Despite this, the lack of details regarding the type of data stolen or the identity of the attackers leaves customers and stakeholders concerned. Previous incidents in South Africa, including a data leak from Cell C, highlight ongoing cybersecurity challenges within the telecommunications sector. For more details, see MTN's official statement here. MTN Ghana's Data Consumption Claims MTN Ghana addressed accusations of excessive data consumption by attributing the claims to the shift from 3G and 4G networks to 5G, alongside increased video streaming activity. The company emphasized that this transition has led to higher data usage rates but denied any wrongdoing in terms of data depletion. Image courtesy of Technext24 The telecom giant's explanation comes amid rising concerns among customers about their data plans, particularly in light of the recent increase in internet speeds and capabilities associated with 5G technology. More information can be found in MTN's official communications. MTN Ghana's Internet Connectivity Challenges On March 14, 2024, MTN Ghana apologized for internet connectivity issues affecting its subscribers. The company attributed the disruptions to problems with international undersea cables. MTN stated that its technical teams are collaborating with international partners to resolve the situation. Image courtesy of MyJoyOnline The Ghana Chamber of Telecommunications confirmed that outages on multiple submarine optic fiber cables are impacting internet, data, and Voice Over IP services provided by mobile network operators. The chamber assured customers that investigations are ongoing to restore full services. For further updates, please refer to MTN Ghana's official statements. MTN Ghana Network Upgrade Announcement MTN Ghana is initiating a significant network upgrade aimed at enhancing customer experience and reducing carbon emissions. This upgrade will replace existing mobile network infrastructure with more efficient equipment and is expected to be completed by August 2024. Thomas Motlepa, the Chief Technical Officer of MTN Ghana, highlighted the importance of modernizing the network to support the company's evolution into a platform player. Image courtesy of MyJoyOnline Motlepa stated, “Although this modernization project is not expected to negatively impact network performance, customers may experience intermittent disruption in some services.” The company is investing $1 billion in network enhancements by 2025 to improve coverage and customer data experience. For more details on this upgrade, refer to the official announcement from MTN Ghana. For enterprises looking to enhance their cybersecurity posture, consider using SSOJet's API-first platform for secure single sign-on (SSO) solutions. SSOJet features robust directory synchronization, SAML, OIDC, and magic link authentication to ensure secure user management. Explore our services or contact us at ssojet.com.

Apr 30, 2025 - 20:24

MTN Ghana Addresses Connectivity Issues and Network Upgrades

Originally published at ssojet

The MTN Group, a leading telecommunications provider in Africa, reported a cyber incident revealing personal information of some customers. The company stated an "unknown third-party has claimed to have accessed data linked" to parts of its system. The South African Police Service and the Directorate for Priority Crime Investigation have been informed about the breach. While the exact number of affected customers remains unspecified, MTN is notifying individuals potentially impacted by the incident. The company operates across more than 20 countries with over 200 million subscribers and reported about $9 billion in revenue last year.

Image courtesy of The Record from Recorded Future News

MTN reassured that its core network and billing systems remain secure, claiming, “At this stage we do not have any information to suggest that customers’ accounts and wallets have been directly compromised.” Despite this, the lack of details regarding the type of data stolen or the identity of the attackers leaves customers and stakeholders concerned. Previous incidents in South Africa, including a data leak from Cell C, highlight ongoing cybersecurity challenges within the telecommunications sector.

For more details, see MTN's official statement here.

MTN Ghana's Data Consumption Claims

MTN Ghana addressed accusations of excessive data consumption by attributing the claims to the shift from 3G and 4G networks to 5G, alongside increased video streaming activity. The company emphasized that this transition has led to higher data usage rates but denied any wrongdoing in terms of data depletion.

Image courtesy of Technext24

The telecom giant's explanation comes amid rising concerns among customers about their data plans, particularly in light of the recent increase in internet speeds and capabilities associated with 5G technology. More information can be found in MTN's official communications.

MTN Ghana's Internet Connectivity Challenges

On March 14, 2024, MTN Ghana apologized for internet connectivity issues affecting its subscribers. The company attributed the disruptions to problems with international undersea cables. MTN stated that its technical teams are collaborating with international partners to resolve the situation.

Image courtesy of MyJoyOnline

The Ghana Chamber of Telecommunications confirmed that outages on multiple submarine optic fiber cables are impacting internet, data, and Voice Over IP services provided by mobile network operators. The chamber assured customers that investigations are ongoing to restore full services.

For further updates, please refer to MTN Ghana's official statements.

MTN Ghana Network Upgrade Announcement

MTN Ghana is initiating a significant network upgrade aimed at enhancing customer experience and reducing carbon emissions. This upgrade will replace existing mobile network infrastructure with more efficient equipment and is expected to be completed by August 2024. Thomas Motlepa, the Chief Technical Officer of MTN Ghana, highlighted the importance of modernizing the network to support the company's evolution into a platform player.

Image courtesy of MyJoyOnline

Motlepa stated, “Although this modernization project is not expected to negatively impact network performance, customers may experience intermittent disruption in some services.” The company is investing $1 billion in network enhancements by 2025 to improve coverage and customer data experience.

For more details on this upgrade, refer to the official announcement from MTN Ghana.

For enterprises looking to enhance their cybersecurity posture, consider using SSOJet's API-first platform for secure single sign-on (SSO) solutions. SSOJet features robust directory synchronization, SAML, OIDC, and magic link authentication to ensure secure user management. Explore our services or contact us at ssojet.com.