Chubb France deploys AMA's assisted reality for remote troubleshooting

XpertEye software for remote troubleshooting
The partnership has resulted to complement Chubb's tools in the introduction of XpertEye software, facilitating remote collaboration on technical problem-solving.
The software enables remote contact with a reality-assisted video. It supports the work of the Chubb technical call platform. The online expert can then guide the person in the field and try to resolve a breakdown request remotely or qualify the breakdown request in order to best prepare the intervention of our technicians.

Video with assisted reality, a technical innovation
The solution, developed in collaboration between the Chubb and AMA teams, enables users to see the information they need right in their field of vision.
This assisted reality solution greatly facilitates exchanges between the on-site technician and the remote technical expert, as it is often more difficult to describe or explain a fault over the telephone.

It allows you to communicate on two types of media for secure video links:
• Via smartphone with a link sent by sms or email to our customers and technicians
The connected technical expert can see exactly what the other person is seeing, in real time.
• To a customer, the expert can clearly indicate the operations to be carried out on the fire panel by means of annotations on the screen, and correct the actions carried out in real time if necessary.
Customers can choose whether to accept pop-up session registration, access to zoom and flash on their smartphone.
• To one of our technicians, the expert can guide him through the video feed, take photos, make annotations, and share or communicate documents.
• Via connected glasses available to our on-site technicians
The technician has both hands free at all times, giving him a significant guarantee of safety.
A new service for Chubb technicians and customers
The solution developed thanks to this partnership gives Chubb a new level of responsiveness, and offers additional services for technical breakdowns, a key issue for the company.
It is a support service for its customers, providing rapid, secure assistance to solve problems remotely, or to prepare for an upcoming intervention by its technicians.
It serves both in-house technicians, to facilitate their integration when they join the company, and to support their training in the field. The solution facilitates knowledge sharing and skill enhancement.

A positioning focused on innovation and enhanced customer experience
The partnership illustrates Chubb's and AMA's shared commitment to innovation, and to making technological advances accessible to employees and customers alike.

À solution that meets Chubb's CSR challenges
This innovation contributes to Chubb's CSR objectives by reducing the need for teams to travel in the field, thus limiting road risks and ultimately reducing the company's carbon footprint.