Users panic as T-Mobile ‘deletes’ existing free lines after applying new free line promo

T-Mobile recently brought back a highly sought-after promotion: a completely free line. The carrier was once known for frequently offering free lines to nearly any account, but that practice came to a halt about two years ago. However, last week, T-Mobile reintroduced the deal, creating significant buzz amongst subscribers.

While the promotion is exciting, many customers have reported confusion about how it works. Some Reddit users claim they’ve been unable to take advantage of the offer because they already have two existing free lines. Meanwhile, others who reached out to T-Mobile’s support team on X (formerly Twitter) or called customer service say they successfully added the new free line despite having more than two existing free lines.